FAQ’S
How can I change my shipping address?
By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
How do I activate my account?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at hello@bhakari.com
How can I track my orders & payment?
After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Courier.
How do I cancel my orders before I make a payment?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order.
What is the accumulated delivery fee for?
The flat-rate delivery fee is Rs 50 inside kathmandu valley and Rs 100 outside ktm valley.
Handling fee covers the delivery, material, labour and logistics cost to support the sampling service.
How do you ship my orders?
All your orders are sent via trusted courier service.
What are the payment methods available?
At the moment, we accept Cash on Delivery and Paypal payments.
What happens in the event of unsatisfactory/expired/wrong sample/missing samples?
We take such matters very seriously and will look into individual cases thoroughly. We accept 7 day replacement guaranteed and refund on applicable products.
